Shipping Details
At Auremosa, every mosaic artwork is handcrafted with natural marble and stone. Because each piece is valuable, heavy, and carefully made by hand, we take special care in packaging, handling, and international shipping.
Free Worldwide Shipping
We provide free worldwide shipping for most mosaic artwork orders, unless otherwise stated on the product page or confirmed during the custom order process.
For large, oversized, or specially commissioned projects, shipping arrangements may vary depending on the artwork size, weight, destination country, and delivery requirements. If additional shipping charges apply, we will clearly communicate them before the order is confirmed.
Custom Production and Processing Time
Some Auremosa artworks may be available in stock, while others are made to order or specially customized after order confirmation. The processing and production time may vary depending on the availability of the artwork, its size, complexity, material selection, and customization requirements.
For in-stock artworks, we usually arrange inspection, protective packaging, and shipment within 1–3 business days after the order is confirmed.
For made-to-order or custom mosaic artworks, production time is required before shipment. Typical production time:
* Small to medium custom mosaic artworks: approximately 1–6 weeks
* Large or highly detailed custom mosaic artworks: approximately 6–10 weeks
* Specially commissioned projects: timeline confirmed individually before production begins
Once the artwork is completed, inspected, and securely packed, we will arrange shipment and provide the tracking information by email.
If an artwork is in stock or requires custom production, we will clearly confirm the estimated processing or production timeline before or after order confirmation.
Professional Packaging
Each mosaic artwork is carefully packed to help protect it during international transportation.
Depending on the size and weight of the artwork, packaging may include:
* Protective surface covering
* Foam or shock-absorbing materials
* Reinforced corners and edges
* Moisture-resistant wrapping
* Strong wooden crate packaging for large or heavy pieces
Our goal is to make sure your artwork arrives safely and is ready for installation or display.
Tracking Information
After your order has been shipped, we will provide a tracking number by email. You can use this tracking number to follow the shipment status until delivery.
Please make sure your shipping address, phone number, email address, and recipient information are accurate before shipment. Incorrect or incomplete shipping information may cause delays or additional charges.
International Delivery
We ship to many countries and regions worldwide. Delivery time may vary depending on the destination, customs clearance, shipping method, and local logistics service.
Estimated delivery time after shipment:
* United States / Canada: approximately 7–20 business days
* Other regions: delivery time may vary
These are estimated delivery times only. Delays may occur due to customs inspections, holidays, weather, local delivery conditions, or other circumstances beyond our control.
Customs Duties, Taxes, and Import Fees
Import duties, VAT, customs fees, local taxes, or other charges are not included unless clearly stated in writing.
These charges are determined by the destination country or region and are the responsibility of the customer. Auremosa is not responsible for delays caused by customs clearance or for additional fees charged by customs authorities or local delivery services.
We recommend checking your local import regulations before placing an order.
Shipping Insurance
Most artworks are shipped with transportation protection or insurance, depending on the shipping method and destination.
If your artwork arrives damaged during transportation, please contact us within 48 hours of delivery and provide the following:
* Clear photos of the damaged artwork
* Photos of the outer packaging
* Photos of the inner packaging
* Photos of the shipping label
* A brief description of the issue
Please keep all original packaging materials until the issue has been reviewed. We will evaluate the situation and provide a suitable solution based on the condition of the artwork and the shipping protection available.
Inspection Upon Delivery
Please inspect the package carefully when it arrives. If the outer packaging is visibly damaged, we recommend taking photos before opening it.
If possible, note the damage with the delivery carrier before signing for the package. This can help support a transportation damage claim if needed.
Large Artwork Delivery
Large marble mosaic artworks may require special handling due to their size and weight. Some large pieces may be shipped in reinforced wooden crates or separated sections for safer transportation.
For large artworks, please make sure the delivery location is accessible for unloading and handling. Professional installation is strongly recommended for heavy or large mosaic artworks.
Auremosa does not provide local installation service unless separately agreed in writing.
Address Changes
If you need to change your shipping address, please contact us as soon as possible.
Once the artwork has been shipped, we may not be able to change the delivery address. Any additional charges caused by address changes, f
Cancellation, Return & Refund Polic
Once the artwork has been shipped, we do not accept cancellations, returns, or refunds for non-quality-related reasons, including change of mind, incorrect size selection, personal preference, or no longer needing the item.
However, your purchase is still protected. If the artwork arrives damaged during transportation, or if the item received is significantly different from the confirmed order, please contact us within 48 hours of delivery with clear photos of the artwork, packaging, and shipping label. We will review the issue and provide a suitable solution.