FAQ

Frequently Asked Questions

1. What materials are used in your mosaic artworks?

Our mosaic artworks are handcrafted using selected natural stone, marble, and premium mosaic tesserae. Each piece is carefully chosen for its color, texture, durability, and artistic expression, giving every artwork a natural and timeless appearance.

Yes. Many of our artworks are made with natural stone and marble pieces. Because these materials come from nature, slight variations in color, texture, and surface details may occur. These natural differences are part of the beauty of handcrafted mosaic art.

Yes. Every Auremosa artwork is handcrafted by skilled mosaic artisans. The process includes design planning, stone selection, cutting, color matching, hand placement, inspection, reinforcement, and protective packaging.

Yes. Even when based on the same design, each mosaic artwork is individually handcrafted. Slight differences in stone color, texture, and hand placement make every piece unique.

Yes. We specialize in custom mosaic artworks. You can choose the size, color direction, subject, layout, and overall artistic style to match your space, project, or personal preference.

Yes. You can send us a photo, artwork, logo, architectural concept, or design idea. Our team will review the image and advise whether it is suitable for mosaic creation. We can also help adjust the composition to make it more suitable for stone mosaic work.

The final mosaic will be artistically recreated based on your image, but it will not be a printed copy. Since each piece is made from hand-cut stone or mosaic materials, the final artwork may have natural variations in color, texture, and detail. These differences give the piece a more authentic, handcrafted character.

Yes. For custom orders, we can provide a design preview or layout confirmation before production begins. Once the main design direction is approved, our artisans will begin the handcrafting process.

Yes. Large-scale mosaic artworks are one of our key specialties. We can create oversized wall art for villas, hotels, restaurants, churches, commercial spaces, cultural buildings, and luxury interiors.

The process usually includes design confirmation, material selection, stone cutting, color matching, hand placement, bonding, inspection, reinforcement, and packaging. Every step is carefully handled to ensure both artistic quality and structural stability.

Production time depends on the size, complexity, and level of detail. Small and medium pieces may take several weeks, while large or highly detailed artworks may require more time. After your order details are confirmed, we will provide an estimated production schedule.

Each mosaic artwork is created piece by piece by hand. Stone cutting, color matching, detail adjustment, and final inspection all require patience and craftsmanship. The production time reflects the care needed to create a durable and beautiful artwork.

Yes. We offer free shipping for mosaic artwork orders. We carefully manage the shipping process to help ensure your artwork arrives safely.

Yes. We can ship mosaic artworks to many countries and regions, including the United States, Europe, and the Middle East. Shipping availability may vary depending on destination, artwork size, and local delivery conditions.

Each artwork is carefully protected with professional packaging materials. Depending on the size and structure, the mosaic may be reinforced, wrapped, cushioned, and packed in a strong wooden crate or protective shipping package to reduce the risk of damage during transit.

It depends on the size and weight of the artwork. Some pieces can be shipped as one complete panel, while larger artworks may be divided into clearly marked sections for safer transportation and easier installation.

Yes. Once your order has been shipped, we will provide a tracking number whenever available, so you can follow the delivery progress.

Yes. We take protective packaging seriously, and shipments may include damage protection or insurance depending on the order and shipping arrangement. If your artwork arrives damaged, please contact us immediately with photos of the packaging and the damaged area so we can assist you.

At this time, we do not provide on-site installation in every location. However, we can provide installation guidance for your artwork. For large or heavy pieces, we recommend working with a professional installer, contractor, or stone/tile installation specialist.

Installation depends on the size, weight, backing structure, and wall condition. Smaller pieces may be installed like decorative wall art, while large or heavy pieces should be installed by professionals using suitable mounting hardware or construction methods.

Many mosaic artworks can be used indoors, and selected materials may also be suitable for covered outdoor or architectural spaces. However, suitability depends on the material, installation method, climate, and exposure conditions. Please contact us before ordering if the artwork will be used outdoors, in wet areas, or in extreme weather conditions.

Use a soft dry or slightly damp cloth for regular cleaning. Avoid harsh chemicals, acidic cleaners, abrasive tools, or high-pressure washing. For large installations, professional maintenance advice may be recommended.

We currently accept PayPal and bank wire transfer.
PayPal is available for standard online orders and provides a secure checkout experience for international customers.
For custom mosaic artworks, large-format pieces, or special commissioned projects, bank wire transfer is also available. Once the artwork details, quotation, and production timeline are confirmed, we will provide the necessary wire transfer information.
Custom production will begin after the payment or agreed deposit is received.
Yes. Our website checkout is protected by secure payment processing. Your payment information is handled through PayPal, and we do not store your full payment details on our website.
Yes. We welcome pre-order communication, especially for custom or large-size artworks. You can contact us with your preferred size, image, design idea, installation space, and destination country. Our team will help review the details before you order.
Because custom mosaic artworks are made specifically for each customer, they are generally not eligible for return or refund once production has started. However, if there is a quality issue or shipping damage, please contact us immediately and we will help find a reasonable solution.
Please contact us as soon as possible and provide clear photos of the outer packaging, inner packaging, shipping label, and damaged area. We will review the case and assist you with the next steps.
If your order has not entered production, you may contact us to request cancellation. Once custom production has started, cancellation may not be possible because materials, design work, and artisan labor have already been arranged.
Shipping may be free, but import duties, VAT, customs fees, or local taxes are not included unless clearly stated. These charges are determined by the destination country and are the responsibility of the customer.
We can provide standard shipping and customs documents required for delivery. However, customs policies vary by country, and customers are responsible for complying with local import requirements.
We can create classical, religious, landscape, portrait, floral, geometric, abstract, architectural, and custom artistic mosaic designs. We can also adapt a design to match luxury interiors, cultural spaces, hotels, villas, and commercial projects.
Auremosa mosaic artworks are designed primarily for indoor wall installation and decorative wall applications. They are ideal for living rooms, villas, hotels, restaurants, churches, cultural halls, galleries, entrance walls, feature walls, commercial interiors, and other refined architectural spaces.

Once the artwork has been shipped, we do not accept cancellations, returns, or refunds for non-quality-related reasons, including change of mind, incorrect size selection, personal preference, or no longer needing the item.

However, your purchase is still protected. If the artwork arrives damaged during transportation, or if the item received is significantly different from the confirmed order, please contact us within 48 hours of delivery with clear photos of the artwork, packaging, and shipping label. We will review the issue and provide a suitable solution.