Privacy Policy

This Privacy Policy explains how Auremosa (“Auremosa,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit https://www.auremosa.com (the “Website”), create an account, purchase our products, request a custom artwork quote, upload materials for customization, subscribe to marketing communications, contact us, or otherwise use our services (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” mean any user of the Services, including customers, account holders, prospective customers, Website visitors, and any other person whose personal information we collect.

Please read this Privacy Policy carefully. By using or accessing the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use the Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, legal requirements, or other operational reasons. When we make changes, we will post the updated Privacy Policy on the Website and update the “Last Updated” date above. Where required by applicable law, we may also provide additional notice.

2. Personal Information We Collect

The types of personal information we collect depend on how you interact with our Website and Services.

Information You Provide Directly

You may provide us with personal information when you place an order, create a member account, request a custom quote, submit an inquiry, upload materials for customization, subscribe to email or SMS marketing, leave a review, or contact customer support. This information may include:

• Contact information, such as your name, shipping address, billing address, email address, and phone number.
• Order information, such as the products you purchase, order history, billing and shipping details, payment confirmation, and delivery information.
• Member account information, such as your username, password, account preferences, saved addresses, wishlist items, order history, and other account-related details.
• Custom project information, such as uploaded images, artwork references, design instructions, room or project details, size requirements, material preferences, budget information, and other information you submit for a custom mosaic artwork order.
• Shopping information, such as products you view, add to your cart, add to your wishlist, or purchase.
• Customer support information, such as messages, emails, form submissions, and other information you choose to provide when communicating with us.
• Marketing preference information, such as your email subscription status, SMS consent status, communication preferences, and opt-out requests.
• User-generated content, such as product reviews, comments, photos, or other content you choose to submit.

You may choose not to provide certain information, but doing so may prevent you from using certain features of the Services, creating or managing a member account, receiving a custom quote, uploading customization materials, or completing a purchase.

Information Collected Automatically

When you use our Website, we and our service providers may automatically collect certain information about your device and your interaction with the Services. This may include:

• IP address;
• device type;
• browser type and version;
• operating system;
• referring URLs;
• pages viewed;
• search terms;
• products viewed;
• cart activity;
• dates and times of visits;
• interactions with emails, advertisements, SMS links, or Website features;
• approximate location derived from your IP address; and
• other usage data.

We may collect this information through cookies, pixels, web beacons, server logs, and similar technologies.

Information From Third Parties

We may receive personal information from third parties, including:

• Website, hosting, ecommerce, and technology providers, including providers that support WordPress and WooCommerce functionality;
• payment processors, including PayPal, which may process payment details, billing information, fraud-prevention information, and transaction information;
• shipping and logistics providers;
• email and SMS marketing service providers;
• analytics and advertising partners, if used, such as Google services, Meta services, or similar providers;
• fraud prevention, security, and spam-prevention providers;
• customer support, form, file-upload, and cloud storage providers; and
• social media platforms or other third-party services, if you interact with us through those services.

Payment information is processed by third-party payment processors such as PayPal. We do not intentionally store full payment card numbers, PayPal account credentials, or sensitive payment authentication details on our own systems.

3. How We Use Personal Information

We may use personal information for the following purposes:

To Provide Products and Services

We use personal information to:

• process and fulfill orders;
• process payments through PayPal or other checkout-related service providers;
• arrange shipping and delivery;
• provide order confirmations, shipping updates, invoices, returns, refunds, exchanges, and customer support;
• create, maintain, secure, and manage member accounts;
• save account preferences, order history, wishlist items, and account-related settings;
• respond to quote requests and custom artwork inquiries;
• communicate about custom design, production, revision, and delivery requirements;
• allow you to submit reviews or other user-generated content; and
• provide, maintain, personalize, and improve the Website and Services.

For Custom Artwork and Project Fulfillment

If you upload photos, design references, artwork files, room photos, project details, or other materials for custom mosaic artwork, we use those materials only as reasonably necessary to evaluate, design, quote, produce, revise, deliver, or support your custom order, unless you separately give us permission to use them for marketing, portfolio, case study, social media, or promotional purposes.

Please do not upload images or materials that you do not have the right to use. You are responsible for ensuring that any uploaded images, references, or design materials do not infringe the rights of third parties.

For Member Accounts

If you create a member account, we use your account information to help you log in securely, view order history, manage saved information, track orders, manage preferences, use wishlist or cart features, and receive account-related communications. You are responsible for keeping your login credentials confidential. Please contact us immediately if you believe your account has been compromised.

For Email and SMS Marketing

Where permitted by law and based on any required consent, we may use your email address and phone number to send promotional communications, including product updates, custom artwork promotions, special offers, cart reminders, abandoned checkout reminders, and other marketing messages.

You may opt out of promotional emails at any time by using the unsubscribe link included in our emails or by contacting us. You may opt out of SMS marketing by following the instructions in the message, such as replying STOP, or by contacting us. Message and data rates may apply to SMS messages, depending on your mobile carrier and plan.

Even if you opt out of marketing communications, we may still send non-promotional messages, such as order confirmations, shipping updates, payment notices, account notices, customer service replies, policy updates, or other transactional communications.

For Advertising and Retargeting

If we use advertising cookies, pixels, or similar technologies, we may use personal information and usage data to measure advertising performance, understand product interest, personalize content, and show relevant products or services on our Website or other websites, subject to applicable law and your choices.

For Analytics and Website Improvement

We may use personal information and usage data to understand how visitors use our Website, improve user experience, test new features, analyze product interest, troubleshoot issues, improve Website speed and security, and improve our products and Services.

For Security and Fraud Prevention

We may use personal information to detect, investigate, prevent, or respond to fraud, unauthorized transactions, account misuse, suspicious login activity, security incidents, malicious activity, violations of our terms, or other harmful or illegal activities.

To Comply With Legal Obligations

We may use personal information to comply with applicable laws, regulations, tax obligations, customs requirements, lawful requests, legal processes, and our internal compliance policies.

4. Cookies and Similar Technologies

We use cookies and similar technologies to operate the Website, remember your preferences, keep items in your cart, support member account login, improve site performance, analyze traffic, support security, prevent fraud, and provide or measure marketing and advertising.

Cookies may be placed by us or by third-party service providers. The types of cookies we may use include:

• Essential cookies, which are necessary for the Website to function, including checkout, cart, account login, security, and payment-related features;
• Analytics cookies, which help us understand how visitors use the Website;
• Preference cookies, which remember your settings and choices;
• Advertising cookies, which may help us deliver or measure advertising and promotional content;
• Email and SMS tracking technologies, which may help us understand whether you open messages, click links, or interact with our marketing communications, where permitted by law.

Most browsers allow you to block, delete, or manage cookies through browser settings. Blocking cookies may affect the functionality of the Website, including checkout, PayPal payment flow, account login, cart features, wishlist features, file-upload features, and personalization.

Where required by applicable law, we will provide a cookie consent or preference tool that allows you to manage certain categories of non-essential cookies.

Do Not Track and Global Privacy Control

Some browsers offer “Do Not Track” signals. Because there is no uniform industry standard for responding to these signals, our Website may not respond to “Do Not Track” signals unless required by applicable law.

Where required by law, we will honor recognized opt-out preference signals, such as Global Privacy Control, in a manner consistent with applicable law.

5. How We Disclose Personal Information

We may disclose personal information to third parties for legitimate business purposes, including:

• Website and ecommerce service providers, including providers that support WordPress, WooCommerce, hosting, security, caching, forms, file uploads, and Website functionality;
• Payment processors, including PayPal, to process payments, verify transactions, prevent fraud, and manage disputes or refunds;
• Shipping and logistics providers, to deliver products and manage returns, exchanges, customs, or delivery issues;
• Custom artwork production and support providers, if needed to evaluate, design, produce, revise, deliver, or support your custom order;
• Customer support, form, file-upload, and cloud storage providers, to respond to inquiries, store submitted materials, and manage custom project communications;
• Email and SMS marketing providers, to send promotional or transactional communications, manage subscriptions, send cart reminders, and honor opt-out requests;
• Analytics and advertising partners, to analyze Website performance, measure campaigns, or display relevant advertisements, subject to applicable law and your choices;
• Professional advisors, such as accountants, lawyers, consultants, insurers, and auditors;
• Affiliates or related companies, if applicable, for business operations and administration;
• Legal, regulatory, or safety-related recipients, when we believe disclosure is necessary to comply with applicable law, legal process, government requests, enforce our terms, protect our rights, protect users, prevent fraud, or respond to security issues; and
• Business transaction parties, in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction.

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

6. Categories of Personal Information Disclosed

Depending on your interactions with us, we may disclose the following categories of personal information:

7. Sale, Sharing, and Targeted Advertising

We do not sell your personal information for money.

However, some U.S. privacy laws define “sale,” “sharing,” or “targeted advertising” broadly. If we use advertising cookies, pixels, analytics tools, email/SMS marketing tools, or similar technologies, certain disclosures to advertising, analytics, or marketing partners may be considered a “sale,” “sharing,” or use for “targeted advertising” under some state privacy laws.

Where required by law, you may opt out of the sale or sharing of personal information or targeted advertising by using our cookie preference tool, recognized opt-out preference signals where applicable, or by contacting us using the contact information below.

8. User-Generated Content and Uploaded Materials

The Services may allow you to post reviews, comments, photos, or other user-generated content. If you submit content to a public area of the Website, that content may be publicly visible and accessible by others.

The Services may also allow you to upload images, artwork references, or other materials for custom mosaic artwork. Unless you submit those materials to a public area of the Website or give us separate permission, custom project uploads are used for custom order evaluation, design, production, communication, delivery, and support, and are not intended to be publicly displayed by us.

We are not responsible for the privacy or security of information you choose to make public. Please use caution before posting personal information in public areas.

9. Third-Party Websites, Plugins, and Links

Our Website may contain links to third-party websites, platforms, plugins, payment pages, social media features, or services that we do not own or control. This Privacy Policy does not apply to third-party websites or services.

For example, when you pay through PayPal, your payment information may be collected and processed by PayPal according to PayPal’s own privacy policy and terms. We are not responsible for the privacy, security, or content practices of third parties. You should review the privacy policies and terms of any third-party websites or services you use.

10. Children’s Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe that a child under 13 has provided us with personal information, please contact us using the information below. If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take steps to delete that information as required by law.

We do not knowingly sell or share the personal information of consumers under 16 years of age.

11. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your member account login credentials. Please contact us immediately if you believe your account has been compromised.

12. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may vary depending on the type of information, the nature of our relationship with you, legal and tax requirements, customs requirements, dispute resolution needs, fraud prevention, security, and business recordkeeping requirements.

For example, we may retain order records for tax, accounting, customs, and legal compliance purposes; member account records while your account remains active or as needed for account administration; customer support records for service quality and dispute resolution; uploaded custom project materials for as long as reasonably necessary to provide custom artwork services, resolve disputes, keep production records, or comply with legal obligations; and marketing preference records to honor opt-out requests.

13. Your Privacy Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information:

• Right to know/access: You may request information about the personal information we collect, use, disclose, sell, or share.
• Right to deletion: You may request that we delete certain personal information we maintain about you.
• Right to correction: You may request that we correct inaccurate personal information.
• Right to portability: You may request a copy of certain personal information in a portable format.
• Right to opt out: You may opt out of certain processing, such as sale, sharing, targeted advertising, or certain profiling, where applicable.
• Right to limit use of sensitive personal information: Where applicable, you may request that we limit the use of sensitive personal information.
• Right to withdraw consent: Where we rely on consent, you may withdraw your consent.
• Right to appeal: If we deny your request, you may have the right to appeal our decision.
• Right to manage communications: You may opt out of promotional emails by using the unsubscribe link in our emails, opt out of SMS marketing by following message instructions such as replying STOP, or contact us to manage your communication preferences.

These rights are not absolute and may be subject to exceptions under applicable law.

To exercise your rights, please contact us using the information in the “Contact Us” section below. We may need to verify your identity before responding to your request. Verification may require information such as your email address, phone number, order information, or account details.

Where permitted by law, you may authorize an agent to submit a request on your behalf. We may require proof of authorization and may ask you to verify your identity directly.

We will not discriminate against you for exercising your privacy rights.

14. California Privacy Rights

If you are a California resident, California law may provide you with additional privacy rights.

California Consumer Privacy Act / California Privacy Rights Act

Subject to legal limitations, California residents may have the right to:

• know what categories and specific pieces of personal information we collect;
• know the categories of sources from which personal information is collected;
• know the purposes for collecting, using, selling, or sharing personal information;
• know the categories of third parties to whom personal information is disclosed;
• request deletion of personal information;
• request correction of inaccurate personal information;
• opt out of the sale or sharing of personal information;
• limit the use and disclosure of sensitive personal information, where applicable; and
• not be discriminated against for exercising privacy rights.

If we engage in activities considered “selling” or “sharing” under California law, we will provide a “Do Not Sell or Share My Personal Information” mechanism where required.

California Shine the Light

California Civil Code Section 1798.83 permits California residents to request certain information about our disclosure of personal information to third parties for their direct marketing purposes during the preceding calendar year, where applicable. To make such a request, please contact us using the information below and include “California Shine the Light Request” in your message.

15. Email and SMS Communication Choices

You can manage promotional communications as follows:

• Email marketing: Use the unsubscribe link in any promotional email or contact us.
• SMS marketing: Follow the opt-out instructions in the SMS message, such as replying STOP, or contact us.
• Transactional messages: We may still send transactional or service-related messages, such as order updates, account notices, customer service replies, payment notices, or shipping notifications, even if you opt out of promotional communications.

Your consent to receive SMS marketing is not required as a condition of purchasing any product or service.

16. International Users

Auremosa may be operated from outside the United States, and we may transfer, store, and process your personal information in countries other than the country where you live, including the United States and China. These countries may have data protection laws that differ from those in your jurisdiction.

If we transfer personal information from the European Economic Area, the United Kingdom, or Switzerland to a country that has not been deemed to provide an adequate level of protection, we will rely on appropriate transfer mechanisms where required by applicable law, such as Standard Contractual Clauses or other lawful safeguards.

17. Complaints

If you have a complaint about how we handle your personal information, please contact us using the information below. Depending on your location, you may also have the right to contact a local data protection authority or appeal our decision regarding a privacy rights request.

18. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or if you would like to exercise your privacy rights, please contact us:

Auremosa
Email: info@auremosa.com
Mailing Address: Room 102-84, Building 6, Xicheng Meishu, Sandun Town, Xihu District, Hangzhou, Zhejiang, 310030, China